Climate Commitment

We clean up after ourselves

Ecommerce deliveries have a carbon footprint. That's why we support cutting-edge companies that remove carbon from the air.

Together, participating businesses have…

  • Removed thousands of tonnes of carbon from the atmosphere
  • Provided carbon-neutral shipping on more than ten million orders

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

Let's meet a few of the companies removing our shipping emissions.


Heirloom's direct air capture technology enhances the carbon mineralization process. Heirloom's technology speeds up the rate at which naturally occurring minerals capture CO₂ rather than using energy-intensive fans to draw air in.

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Remora captures CO₂ from semi-truck tailpipes as they drive, with the CO₂ destined for long-term storage.

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Charm captures CO₂ using plant waste, converts it into a stable, carbon-rich liquid, and safely stores it deep underground—out of reach of wildfires and soil erosion.

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Frequently Asked Questions

Royal Mail's system shows it has been delivered but it has not, what happens?

We would open an investigation with Royal Mail and if they confirm that the parcel has been delivered, we consider we have met our obligations, however, we will work with you should you wish to open a claim against Royal Mail.

Can I track my parcel using the tracking number?

The simply answer is no. The 'tracking' number is a bit misleading, in that, the Royal Mail system only updates when your parcel has been delivered or delivery attempted. If you have missed delivery, you can (quickly and easily) rearrange delivery online.

My parcel has leaked or is damaged, should I accept delivery?

No. Ask Royal Mail to return the parcel to sender (us). We will not accept responsibility if you accept a parcel that is clearly damaged or liquid is seeping out the box.

What protection do I have?

If you use PayPal, or pay using a credit card, you can contact them, and they will take up your case on your behalf. They will weigh up the evidence and ask us to issue you a refund if they agree with you.

Contact Us For More Information

Watch: Steps to zero emissions by Royal Mail.