To delivery your parcel, we only use Royal Mail, because, in our opinion, they provide the best service on the market. They look after your parcel and more importantly, they deliver within the estimated time-frame.
We usually send (but not restricted to) via 2nd Class postage and aim to dispatch your order on the same day (Monday - Friday) if ordered before 12noon.
We deliver thousands of parcels each year, and the vast majority are delivered without any issues but it is important to note that we are bound by Royal Mail's terms and conditions. You can view them here: https://www.royalmail.com/help/lost-items-parcels-letters.
To help, we have complied a few Q & A's that will help you decide before placing your order.
Q. Royal Mail's system shows it has been delivered but it has not, what happens?
A. We would open an investigation with Royal Mail and if they confirm that the parcel has been delivered, we consider we have met our obligations, however, we will work with you should you wish to open a claim against Royal Mail.
Q. Can I track my parcel using the tracking number?
A. The simply answer is no. The 'tracking' number is a bit misleading, in that, the Royal Mail system only updates when your parcel has been delivered or delivery attempted. If you have missed delivery, you can (quickly and easily) rearrange delivery online.
Q. My parcel has leaked or is damaged, should I accept delivery?
A. No. Ask Royal Mail to return the parcel to sender (us). We will not accept responsibility if you accept a parcel that is clearly damaged or liquid is seeping out the box.
Q. What protection do I have?
A. If you use PayPal, or pay using a credit card, you can contact them, and they will take up your case on your behalf. They will weigh up the evidence and ask us to issue you a refund if they agree with you.
All sounds serious, but we value our customers, and we will work hard to find a suitable outcome for both parties.